Experience: Freshers
roles and responsibilities include:
1 – Greeting and Welcoming Guests:
Warmly greet and welcome visitors upon arrival—direct visitors to the appropriate departments or personnel. Maintain a friendly and professional demeanour at all times.
2 – Managing the Front Desk Area:
Ensure the front desk area is tidy and presentable with all necessary materials (e.g., pens, forms, and brochures). Monitor the reception area to maintain an organized and professional environment.
3 – Answering and Directing Phone Calls:
Answer, screen, and forward incoming phone calls to the appropriate department or individual. Provide basic and accurate information in-person or via phone/email regarding the organization, services, and policies.
4 – Scheduling and Managing Appointments:
Manage calendars by scheduling meetings, appointments, or interviews. Coordinate with staff members to confirm availability and notify them of upcoming meetings.
5 – Handling Inquiries:
Respond to general inquiries from visitors or clients regarding the organization’s services or products. Provide accurate information and handle customer complaints or direct them to the relevant department for resolution.
6 – Receiving and Sorting Mail/Packages:
Handle incoming and outgoing mail, packages, and deliveries. Sort and distribute incoming correspondence and packages to the appropriate departments or personnel.
7 – Maintaining Customer Service Database:
Record customer information and feedback details. Update CRM (Customer Relationship Management) systems with relevant information after each call. Maintain detailed records of calls and conversations for future reference.
8 – Administrative Support:
Manage inventory of office supplies and place orders when necessary.
9 – Coordinating Communication:
Serve as the main point of contact for internal communication between staff and departments. Relay messages promptly and accurately to the relevant individuals or departments.
10 – Customer Relationship Management:
Build a positive relationship with clients and visitors by providing high customer service. Address customer concerns or complaints politely and professionally.
11 – Security Awareness:
Maintain awareness of the security procedures and ensure that unauthorized persons do not access restricted areas. Report any suspicious activity or security concerns to the appropriate personnel.
12 – Assist in Event Coordination:
Assist with preparing and coordinating office events, meetings, or conferences.

Job Category: Client Service Officer
Job Type: Full Time
Job Location: Cochin

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