Aives Australia is an experienced, MARA-registered immigration firm with over 20 years of industry expertise, delivering trusted and result-oriented immigration solutions to clients globally. We are currently seeking an experienced Client Service Consultant with a minimum of 1 year of relevant experience to join our high-performance team.
This role is ideal for professionals who excel in client-facing environments and are confident in managing end-to-end client communication within structured immigration processes.
Key Responsibilities
Act as the primary point of contact for clients throughout their immigration journey
Manage end-to-end client communication with clarity, accuracy, and professionalism
Guide clients on documentation requirements, timelines, and process expectations
Maintain accurate client records and documentation within CRM systems
Handle client concerns and escalations with a solution-oriented and professional approach
Ensure high levels of client satisfaction and service quality at all stages
Required Experience & Skills
Minimum 1 year of experience in immigration client servicing
Strong understanding of visa processes and documentation requirements
Excellent verbal and written communication skills
High attention to detail and strong organizational skills
Experience with CRM or case management systems
Strong problem-solving ability and a client-first mindset
What We’re Looking For
Individuals who demonstrate ownership and accountability
Professionals who can balance client experience with compliance requirements
Strong follow-up, coordination, and time management skills
Ability to thrive in a fast-paced, performance-driven environment
Why Join Aives Australia
Be part of a MARA-registered firm with 20+ years of credibility and expertise
Clear growth pathway into senior client service and case management roles
Performance-driven culture with strong learning and development opportunities
Employment Type
Full-time